Fandango Reviews

Fandango has an overall rating of 3.7 based on 35 reviews. Customer feedback on Fandango is mixed: Fandango reviewers highlight positive aspects like easy ticket purchasing, user-friendly interface, wide selection of movies and showtimes, convenient mobile app, which strongly appeal to moviegoers looking for convenient ticketing solutions. However, Fandango is often criticized for its service fees can be high, occasional technical issues, limited refund options, customer service can be slow.

3.7/5.0

35 reviews

5 Stars

11

4 Stars

7

3 Stars

9

2 Stars

3

1 Star

3

All Fandango Reviews (35)
Richard.soto
May 23, 2026
"Promo code worked, but the timing made it frustrating"
I used Fandango to redeem a promo code for movie tickets, and it did work eventually. I think part of the frustration was just bad timing on my end because I was trying to get the tickets quickly before the show, and it took me a few tries to figure out where to actually enter the code. The total also kept shifting a little once the fees were added, which didn’t help. The tickets came through fine though, and I had no issue at the theater. I just wish the promo code part was clearer. Not terrible, not amazing either, so I’d give it 3 stars.
JamesHoff
May 20, 2026
"Easy enough, even in a rush"
I used a fandango gift card to grab movie tickets while I was kind of rushing, and it was mostly easy. It took me a minute to figure out where to enter the gift card code, which was a little annoying because I was trying to get it done fast, but once I found it, everything went through without any issues. I do wish the fees were covered a bit better, but overall it worked like I expected
sharla-Ford
May 01, 2026
"I had an issue with my tickets…"
I had an issue with my tickets, so I reached out to fandango support. The person who responded came across like they were annoyed right away, if that makes sense, and they kept giving me short replies that didn’t really solve anything. I asked a simple question, but they just repeated the same line like they wanted me to drop it and go away. It was really frustrating and didn’t feel professional at all.
johanna_Griffith91
April 30, 2026
"Easy to Use with Nice Rewards"
I use Fandango often, and the reward points do add up nicely over time. I’ve been able to get discounts without much hassle, which is always a plus. It’s not anything overly fancy, but it works well and makes buying movie tickets a little more rewarding.
erna1988
April 19, 2026
"Am I the only one who gets mildly…"
Am I the only one who gets mildly annoyed when picking movie seats turns into a mini-game? I used Fandango to buy tickets and the seat selection did work, but it felt a little clunky. A few seats looked available, then after I clicked them they were suddenly gone, so I had to back up and choose again. Not a huge deal, just kind of frustrating when you’re trying to book quickly. I still got my tickets in the end, so it was fine overall
JoeSeay
April 09, 2026
"I was just trying to buy two tickets..."
I was just trying to buy two tickets, but the pages kept freezing on me. Then the checkout part was confusing too, so yeah, it ended up taking way longer than it should’ve...
Catherine-lima
April 09, 2026
"Unreliable little headache"
This thing just isn’t reliable enough. I wanted to like it, but it kept letting me down at the worst times like a total pain in the neck. If you need something you can actually count on, this little troublemaker probably isn’t it.
hello_amy419
April 07, 2026
"Pretty solid lately"
I’ve used Fandango twice just this month, so that’s mostly what I’m judging it on right now, and both times the showtimes lined up perfectly with what the theater had. The only thing I noticed was that seat availability didn’t always update as quickly as I’d like, but based on my recent experience, it’s been reliable overall.
louiswilliams1320
April 06, 2026
"Quick response"
They got back to me quickly, which I really appreciated. I didn’t have to keep checking my inbox all day or wonder if anyone had seen my message
hello_robert367
April 04, 2026
"Kind of what I expected with the timing"
The times weren’t always right. I had a feeling that might be an issue going in, and this pretty much confirmed it for me. It wasn’t a total disaster, but the timing being off here and there was definitely noticeable.
HOFFMAN
April 03, 2026
"Super Easy Ticket Purchase"
Got my movie tickets emailed to me super fast, like there is absolutely no doubt they have that part figured out perfectly. Checkout was really easy too. My only tiny complaint is that the fee could definitely be a little lower, but overall it was a smooth experience.
Teresa_bliven88
March 27, 2026
"Saved Me From a Mini Panic"
I accidentally booked the wrong showtime and immediately had that annoyed sinking feeling, but fixing it on Fandango was actually painless. The options were easy to understand, and I wasn’t stuck clicking around forever. it put me in a much better mood when I realized I could just handle it myself without any drama.
Tony-straub
March 23, 2026
"Checkout was a little glitchy, but it worked out"
Checkout acted a bit weird for me at first, like, it glitched and I wasn’t totally sure if it went through. I refreshed the page, though, and then everything showed up fine. My tickets were there, no drama. it wasn’t a huge deal, just one of those little annoying moments, but it sorted itself out quickly
SEAVER
March 18, 2026
"Got Back In Quickly"
I was able to get back in really quick, which was exactly what I needed. I didn’t want to waste a bunch of time dealing with it, so I’m glad I went this route.
AliceWilliamson
March 02, 2026
"Easy enough and worth it for movie night"
I’ve used Fandango a bunch of times now, and overall it’s been really convenient. I like being able to compare showtimes without jumping between different theater sites, and the prices seem reasonable. The fees are a little annoying, but not enough to stop me from using it since it saves time. Tickets have always worked fine for me, so I can’t really complain
jamesbradish5390
February 27, 2026
"I was fully prepared to dramatically complain about..."
I was fully prepared to dramatically complain about the ticket fees like it was the end of the world, but they were... totally reasonable? I’m shocked. Not bad at all.
hello_kara964
February 26, 2026
"Easy ticket checkout"
I was expecting the usual checkout nonsense, but this went smoothly. I picked my seats, paid with my card, and the confirmation popped up almost right away. The fees were shown before I paid too, which I always assume is where sites try to sneak stuff in, but there weren’t any surprises. Nothing fancy, just a simple movie ticket purchase that worked like it should.
BrentWooton
February 21, 2026
"I bought our tickets through Fandango and the…"
I bought our tickets through Fandango and the confirmation came through just fine, so I figured we were all set and it would be a quick scan-and-go situation once we got to the theater. But when we got to the box office, their system apparently didn’t have our order ready or synced up or whatever was supposed to happen on their end. The cashier was nice enough about it, but she had to call someone to figure it out while we just kind of stood off to the side waiting. It ended up taking around 15 minutes, which doesn’t sound like forever, but when you’ve got kids with you and everyone’s excited to get inside, it feels a lot longer. We missed the previews, and the whole thing was just a little awkward and frustrating. To be fair, we did eventually get in, so it wasn’t a complete disaster, but the coordination between Fandango and the theater’s box office really needs to be smoother. It made me feel like the systems don’t always sync the way they’re supposed to.
VANCE
February 14, 2026
"Used Fandango on my phone to get…"
Used fandango on my phone to get movie tickets. Easy. No printing. No waiting in the ticket line. Just scanned the barcode at the theater and went in. Only thing. The app took a minute to load when I was already inside. Kind of annoying. But not a big deal. It worked fine overall. I’d use it again
Mauro_carrasco04
February 14, 2026
"Clear pricing, which I appreciated"
I’m usually the kind of person who misses the fine print because I’m in a rush or just not paying enough attention, but the prices were actually clear. I didn’t feel like I had to dig around or ask a bunch of questions, which was nice.

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Fandango Q&A

Is fandango owned by the mob?

I just entered my credit card # and got a pop up saying there was a internal problem, nothing else.what do i do now?

Hello i purchase 4 tickets last night for tonight to watch civil war. but when i look at the ticket today the info i notice that i purchase for last night. i some how just didn't realize the date was wrong, can i exchange them for tonight?

I ordered tickets an hour ago and requested to have them sent to my phone. still haven't received them

Bought ticket to warfare for sunday night but can't make it, can i use ticketing on another day?

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